Immediate response
Web Security:
Malware Removal
Diagnosis, cleanup and hardening to recover your site and prevent re-infection. Expert team, clear processes.
Diagnosis included
Prior backup
Common infection symptoms
Strange redirects or pop-ups
Unknown files / antivirus alerts
Blacklists (Google Safe Browsing, AV)
High resource usage / spam sending
What the service includes
Included
Scope of the standard process
- Pre-cleanup backup and baseline snapshot
- Infection diagnosis and report
- Cleanup of malicious files/backdoors
- Site hardening (permissions, keys, wp-config, etc.)
- Scheduled tasks and user review
- Post-cleanup verification
- Assistance with blacklist removal requests
Not included
Quoted separately if needed
- Development/debug of vulnerable plugins or themes
- Recovery of content/SEO affected by third parties
- Cleanup of multiple unrelated sites
- Major repairs due to uncontrolled changes
Our process
1) Initial audit
Backups, logs, signatures and vectors review.
2) Cleanup & hardening
Malware removal and installation hardening.
3) Verification & handoff
Testing, final report and prevention advice.
Post-incident recommendations
Rotate passwords and keys (WP, DB, FTP, mail)
Remove inactive/suspicious users
Update WP, plugins and themes to safe versions
Enable a reliable WAF/security plugin
FAQ
Was your site compromised?
Open a ticket and we’ll resolve it with you.