Centro de Ayuda WizHosting

Question 1

Can I migrate my website for free to WizHosting?

Accepted Answer

Yes, we offer free migration of your site, emails and databases. Our team takes care of everything so you don't lose anything.

Question 2

Do you include free SSL certificate in all plans?

Accepted Answer

Yes, all our plans include automatic and renewable SSL for free for all your domains and subdomains.

Question 3

What traffic limit do the plans have?

Accepted Answer

None. Plans include unlimited traffic, as long as our fair use policy is not violated.

Question 4

Can I install WordPress or other CMS?

Accepted Answer

Yes, you can install WordPress, Joomla, Drupal and more with one click using Softaculous.

Question 5

What happens if my site grows and I need more resources?

Accepted Answer

You can easily scale to a higher plan without downtime and without manually migrating files.

Question 6

Do you make automatic backups?

Accepted Answer

Yes, we perform automatic daily backups and store them on external servers for greater security.

Question 7

Do you have 24/7 support in Spanish?

Accepted Answer

Yes, our support team is available 365 days a year, 24 hours, in Spanish.

Question 8

What is the difference between Initial, Extra and Pro Multi plans?

Accepted Answer

Plans differ by space, memory, allowed sites and performance. On our website you can compare all features.

Question 9

Can I pay in Argentine pesos with legal invoice?

Accepted Answer

Yes, we invoice in ARS with legal A and B invoices, and all prices are shown + VAT.

Question 10

What happens if I want to cancel the service?

Accepted Answer

You can request cancellation at any time from your customer panel, without penalties.

Question 11

What uptime guarantee do you offer?

Accepted Answer

We offer 99.9% guaranteed uptime with SLA. If we don't comply, we compensate you with credits proportional to downtime.

Question 12

Why choose WizHosting over the competition?

Accepted Answer

We combine premium technology (NVMe + LiteSpeed), real 24/7 support in Spanish, free migration and fair prices with local Argentine billing.

Question 13

Where are the servers located and how do you protect my data?

Accepted Answer

We operate in data centers in the U.S. with electrical and network redundancy. Data is backed up off-site and we follow best privacy practices. We also have locations in Europe and Asia.

Question 14

Which PHP versions can I use and how do I change them?

Accepted Answer

You have a PHP selector in cPanel (5.x/7.x/8.x). You can change version, extensions and limits from your panel.

Question 15

Do you have Redis/Memcached and HTTP/3?

Accepted Answer

Yes, our platform supports HTTP/3 and server-level cache. Redis/Memcached available depending on the plan.

Question 16

What are the technical limits of my plan?

Accepted Answer

We provide transparent limits (CPU/EP/IO/PMEM/inodes). You can view your usage in cPanel > Resources.

Question 17

How do I restore a backup myself?

Accepted Answer

With JetBackup you can restore files, databases and emails by date in 1 click. Retention: 14 days (daily copies) and 2 months (monthly copies).

Question 18

What is your SLA for support and uptime?

Accepted Answer

Target uptime 99.9% monthly. Support: first response in X min (critical), Y min (high), Z h (normal).

Question 19

How do I request cancellation/refund?

Accepted Answer

With a simple request from the client panel, no hassle. If money-back guarantee (30 days) applies, we issue a refund according to terms (exclusions: domains/licenses).

Question 20

What payment methods do you accept in Argentina?

Accepted Answer

In Argentina you can pay via bank transfer, credit/debit cards, PagoFácil, RapiPago, MercadoPago or cryptocurrencies.

Question 21

What payment methods do you accept from abroad?

Accepted Answer

From the rest of the world you can pay using PayPal or cryptocurrencies.

Question 22

Does WordPress come pre-installed?

Accepted Answer

Yes, in WordPress plans, the platform is automatically installed with the latest version.

Question 23

Do you have specialized WordPress support?

Accepted Answer

Yes, we have experts to optimize your site, improve speed and solve issues.

Question 24

Do you include automatic updates of plugins and themes?

Accepted Answer

Yes, we offer automatic updates to keep your site secure and up to date.

Question 25

Do you have WP Toolkit?

Accepted Answer

Yes, all plans include WP Toolkit to manage plugins, staging and backups.

Question 26

Can I use WooCommerce on any plan?

Accepted Answer

Yes, it works on all, but we recommend WordPress Multi 3 for online stores.

Question 27

How do you protect my site from attacks?

Accepted Answer

We use Imunify360 and ModSecurity to mitigate malware and vulnerabilities.

Question 28

How much faster will my WordPress be with WizHosting?

Accepted Answer

With LiteSpeed Cache and NVMe SSD, your WordPress can be significantly faster than on traditional hosting.

Question 29

Is it optimized for WooCommerce and online stores?

Accepted Answer

Yes, we include WooCommerce-specific optimizations, smart cache and configurations focused on conversions.

Question 30

Can I create a staging site?

Accepted Answer

Yes, with WP Toolkit you can clone your site to staging, test changes and publish when ready.

Question 31

What is the difference between Elastic and Standard Hosting?

Accepted Answer

We offer more power and flexibility with dynamic allocation of CPU, RAM and storage.

Question 32

Can I install Node.js, Python or custom apps?

Accepted Answer

Yes, we support Node.js, Python, Ruby and other modern technologies.

Question 33

Are SSL certificates included?

Accepted Answer

Yes, all plans include free SSL for all domains.

Question 34

What happens if I need more resources?

Accepted Answer

You can scale vertically without migrating data.

Question 35

What's the difference between Elastic Hosting and a traditional VPS?

Accepted Answer

Elastic Hosting provides VPS-like power with shared hosting simplicity. We manage the platform.

Question 36

Can it handle high-traffic sites?

Accepted Answer

Yes, it's designed for traffic spikes and high concurrency, adjusting resources on demand.

Question 37

Does WooCommerce come pre-installed?

Accepted Answer

Yes, the store is ready to start selling.

Question 38

What optimizations does it include for e-commerce?

Accepted Answer

We use NVMe, LiteSpeed Cache and WooCommerce-specific tuning.

Question 39

Do you include specialized support?

Accepted Answer

Yes, we help with payment gateways, performance and catalog/checkout best practices.

Question 40

What technologies do you support?

Accepted Answer

ASP.NET, PHP, MSSQL and MySQL, all from the same panel.

Question 41

Can I integrate with Microsoft 365?

Accepted Answer

Yes, you can link it to manage your emails and corporate apps.

Question 42

Do you include a control panel?

Accepted Answer

Yes, all Windows plans include Plesk.

Question 43

Can I create independent cPanel accounts for my clients?

Accepted Answer

Yes, each client has their own cPanel and assigned resources.

Question 44

Do you include SSL certificates for my clients?

Accepted Answer

Yes, free SSL on all domains.

Question 45

Do you include WHM?

Accepted Answer

Yes, you manage everything from WHM and can customize settings.

Question 46

What is the difference between managed and unmanaged VPS?

Accepted Answer

In managed VPS, we handle patches, security and optimizations. In unmanaged, you handle management yourself.

Question 47

Do you include root access?

Accepted Answer

Yes, full root access on all plans.

Question 48

Do you include automatic backups?

Accepted Answer

Automatic daily backups are optional, not included in the base price. You can purchase them separately.

Question 49

What management level does the managed VPS include?

Accepted Answer

Security, system updates, 24/7 monitoring, optimizations and incident assistance. You focus on your app.

Question 50

Do you include a control panel?

Accepted Answer

The base VPS doesn't include a panel, but you can install cPanel, CyberPanel or CWP as options.

Question 51

Does Moodle come pre-installed and configured?

Accepted Answer

Yes, we deliver the VPS with Moodle in the latest stable version, configured and ready to use.

Question 52

How many simultaneous users can it handle?

Accepted Answer

Depending on the plan, from 100 to 1000+ simultaneous users with excellent performance.

Question 53

Do you include Moodle support?

Accepted Answer

Yes, we have specialists who help with plugins, scalability and optimization.

Question 54

Are backups included?

Accepted Answer

Automatic daily backups are optional, not included in the base price of the Moodle VPS.

Question 55

Does it include a control panel?

Accepted Answer

The base Moodle VPS doesn't include a panel, but you can install cPanel, CyberPanel or CWP as options.

Question 56

Do you manage Moodle updates?

Accepted Answer

Yes, as part of the managed service, we take care of security and version updates.

Question 57

Can I install custom plugins?

Accepted Answer

Yes, you have access to install and configure any Moodle plugin you need.

Question 58

Does it include an SSL certificate?

Accepted Answer

Yes, all plans include a free SSL certificate for secure connections.

Question 59

How do you guarantee Moodle performance?

Accepted Answer

We use NVMe SSD servers, specific optimizations and 24/7 monitoring to maintain top performance.

Question 60

Can I use my own domain?

Accepted Answer

Yes, you can connect your domain and create accounts without strict limits.

Question 61

What protocols do you support?

Accepted Answer

POP3, IMAP and Webmail, plus integration with Outlook and Gmail.

Question 62

Do you include antispam and antivirus protection?

Accepted Answer

Yes, we use advanced filtering to keep your email secure.

Question 63

Do you guarantee my emails reach their destination?

Accepted Answer

High deliverability thanks to well-maintained IP reputation and compliance with SPF, DKIM and DMARC. We advise you on best practices to optimize results.

Question 64

How many emails can I send per hour? Which ports/TLS should I use?

Accepted Answer

Limit per mailbox/domain: 300/h. SMTP TLS 587, IMAP 993, POP3 995. TLS 1.2+ required.

WizHosting Help Center

All Frequently Asked Questions

Can I migrate my website for free to WizHosting?Standard Hosting

Can I migrate my website for free to WizHosting?

Do you include free SSL certificate in all plans?Standard Hosting

Do you include free SSL certificate in all plans?

What traffic limit do the plans have?Standard Hosting

What traffic limit do the plans have?

Can I install WordPress or other CMS?Standard Hosting

Can I install WordPress or other CMS?

What happens if my site grows and I need more resources?Standard Hosting

What happens if my site grows and I need more resources?

Do you make automatic backups?Standard Hosting

Do you make automatic backups?

Do you have 24/7 support in Spanish?Standard Hosting

Do you have 24/7 support in Spanish?

What is the difference between Initial, Extra and Pro Multi plans?Standard Hosting

What is the difference between Initial, Extra and Pro Multi plans?

Can I pay in Argentine pesos with legal invoice?Standard Hosting

Can I pay in Argentine pesos with legal invoice?

What happens if I want to cancel the service?Standard Hosting

What happens if I want to cancel the service?

What uptime guarantee do you offer?Standard Hosting

What uptime guarantee do you offer?

Why choose WizHosting over the competition?Standard Hosting

Why choose WizHosting over the competition?

Where are the servers located and how do you protect my data?Standard Hosting

Where are the servers located and how do you protect my data?

Which PHP versions can I use and how do I change them?Standard Hosting

Which PHP versions can I use and how do I change them?

Do you have Redis/Memcached and HTTP/3?Standard Hosting

Do you have Redis/Memcached and HTTP/3?

What are the technical limits of my plan?Standard Hosting

What are the technical limits of my plan?

How do I restore a backup myself?Standard Hosting

How do I restore a backup myself?

What is your SLA for support and uptime?Standard Hosting

What is your SLA for support and uptime?

How do I request cancellation/refund?Standard Hosting

How do I request cancellation/refund?

What payment methods do you accept in Argentina?Standard Hosting

What payment methods do you accept in Argentina?

What payment methods do you accept from abroad?Standard Hosting

What payment methods do you accept from abroad?

Does WordPress come pre-installed?WordPress Hosting

Does WordPress come pre-installed?

Do you have specialized WordPress support?WordPress Hosting

Do you have specialized WordPress support?

Do you include automatic updates of plugins and themes?WordPress Hosting

Do you include automatic updates of plugins and themes?

Do you have WP Toolkit?WordPress Hosting

Do you have WP Toolkit?

Can I use WooCommerce on any plan?WordPress Hosting

Can I use WooCommerce on any plan?

How do you protect my site from attacks?WordPress Hosting

How do you protect my site from attacks?

How much faster will my WordPress be with WizHosting?WordPress Hosting

How much faster will my WordPress be with WizHosting?

Is it optimized for WooCommerce and online stores?WordPress Hosting

Is it optimized for WooCommerce and online stores?

Can I create a staging site?WordPress Hosting

Can I create a staging site?

What is the difference between Elastic and Standard Hosting?Elastic Hosting

What is the difference between Elastic and Standard Hosting?

Can I install Node.js, Python or custom apps?Elastic Hosting

Can I install Node.js, Python or custom apps?

Are SSL certificates included?Elastic Hosting

Are SSL certificates included?

What happens if I need more resources?Elastic Hosting

What happens if I need more resources?

What's the difference between Elastic Hosting and a traditional VPS?Elastic Hosting

What's the difference between Elastic Hosting and a traditional VPS?

Can it handle high-traffic sites?Elastic Hosting

Can it handle high-traffic sites?

Does WooCommerce come pre-installed?WooCommerce Hosting

Does WooCommerce come pre-installed?

What optimizations does it include for e-commerce?WooCommerce Hosting

What optimizations does it include for e-commerce?

Do you include specialized support?WooCommerce Hosting

Do you include specialized support?