30 days to decide
Try the service with confidence.
Clear commitment, continuous operation
Your service online, with a measurable commitment.
We back our infrastructure with a 99.9% uptime SLA, continuous monitoring and a transparent process when something needs attention.
99.9%
Availability SLA
24/7
Monitoring and support
~43 min
Maximum monthly allowance
The commitment
What does 99.9% uptime mean?
It is the monthly availability of the infrastructure that keeps your service running: network, hardware, hypervisor and critical server services.
~10 min
Per week
~43 min
Per month
~2 h 10 min
Per quarter
~8 h 45 min
Per year
Includes datacenter, network, hardware, hypervisor and base services such as HTTP, PHP and databases.
It does not include customer application errors, third-party code, uncontrolled changes or attacks beyond reasonable control.
More peace of mind
The backing goes beyond uptime.
Migration included
For compatible plans, without extra friction.
Automatic SSL
Baseline protection from day one.
24/7 human support
A team ready when something needs attention.
Support
What we can solve with you.
So you know what to expect from the first contact.
Included
- Service incidents: downtime, slowness and server errors.
- Backup restores with JetBackup.
- Basic email guidance: IMAP, SMTP and Webmail.
- 24/7 tickets with priority for critical cases.
Not included
- Application code development or debugging, plugins, themes or customizations.
- Advanced webmastering outside maintenance plans.
- Third-party DNS management; we can guide you.
- Complex malware cleanup, assessed as a separate service.
If the commitment is not met, we review it.
If monthly uptime falls below 99.9% due to infrastructure causes, you can request a review and commercial credit through our help desk.
FAQ
Frequently asked questions
Serious hosting, with clear terms.
Choose a plan with infrastructure, support and a guarantee you can understand at a glance.